Your Florida Consumer Rights

Under Florida's Home Solicitation Sales Act, when a service contract is initiated or solicited at your home (including digital solicitations while you are at home), you have the right to cancel within 3 business days.

• The right applies to contracts for home services exceeding $25.
• Cancellation must be in writing and delivered or postmarked within 3 business days of the contract date.
• HALOFIX will send you a cancellation notice with your booking confirmation. Keep this notice. It explains exactly how to cancel.
• Upon valid cancellation, we will refund any payments made within 10 business days, except the non-refundable $35 trip fee if a hero has been dispatched.

The Florida Deceptive and Unfair Trade Practices Act (FDUTPA) prohibits:

• Deceptive advertising or false claims about services
• Hidden fees not disclosed before purchase
• Bait-and-switch pricing
• Unconscionable acts or practices in consumer transactions

HALOFIX's commitment: All pricing is disclosed before booking. No hidden fees. AI estimates include a mandatory disclaimer that actual pricing is confirmed after professional inspection.

If you believe HALOFIX or a hero on our platform has violated FDUTPA, you may:

• File a complaint with HALOFIX: compliance@halofixusa.com
• Contact the Florida Department of Agriculture and Consumer Services: fdacs.gov
• File a complaint with the Florida Attorney General: myfloridalegal.com

The statute (Fla. Stat. §501.160): During a declared state of emergency, it is unlawful under Florida law to charge a price for essential services (including home repair and restoration) that grossly exceeds the average price charged during the 30-day period before the declaration.

HALOFIX platform policy: When an emergency is declared, we automatically snapshot all service prices. As a stricter platform policy, Hero pricing is frozen at pre-emergency baselines (no increase permitted on the platform, even within the statute's “grossly exceeds” tolerance). Any attempt to charge above these baselines is blocked by the platform and triggers an immediate compliance review.

A red Emergency Mode banner appears at the top of HALOFIX during declared emergencies, confirming that all platform pricing is frozen per HALOFIX policy and Florida Statute §501.160.

Statutory penalties: Violations of §501.160 are a second-degree misdemeanor for a first offense and a first-degree misdemeanor for subsequent violations. Report violations to the Florida Attorney General's Price Gouging Hotline: 1-866-9NO-SCAM.

Florida law requires heroes performing regulated trades (electrical, plumbing, HVAC, roofing, general contracting) to hold a valid state or local license. Performing work without a license is a misdemeanor.

HALOFIX verification: We verify all hero licenses in real time via the Florida DBPR API. A verified badge appears on every hero profile. You can independently verify any hero's license at myfloridalicense.com.

If you suspect a hero is unlicensed, report to: DBPR at 850-487-1395 or myfloridalicense.com/DBPR/unlicensed-activity

The Magnuson-Moss Warranty Act requires that written warranties be made available before purchase, clearly state what is covered, and be honored without charge. Every HALOFIX job comes with a written workmanship warranty accessible in your Warranty Vault.

If a warranty claim is denied, you have the right to request written explanation and may pursue informal dispute resolution before filing a legal action.

Warranty documents are retained for 7 years and can be accessed, downloaded, or printed from your Warranty Vault at any time.

Under the Florida Information Protection Act, HALOFIX USA is required to notify affected individuals within 30 days of discovering a data breach involving personal information. We maintain reasonable security measures (encryption at rest and in transit, role-based access controls, regular security audits) to prevent unauthorized access.

If you suspect a data breach, report it immediately to compliance@halofixusa.com.

Florida is a two-party consent state for call recording. HALOFIX USA provides an automated disclosure at the start of every phone call (including AI voice agent calls) informing you that the call may be recorded. By continuing the call, you consent to recording.

You may opt out of recording by ending the call and contacting us via email or chat. Call recordings are retained for 90 days per our retention schedule.

HALOFIX USA's Anti-Circumvention Policy includes liquidated damages provisions. Under Florida law, liquidated damages are enforceable when they represent a reasonable pre-estimate of losses that would be difficult to calculate precisely. The parties agree that the stated multiplier is a reasonable estimate and not a penalty.

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know, delete, correct, and opt out of the sale or sharing of personal information.

Visit our Do Not Sell or Share page or contact compliance@halofixusa.com to exercise these rights.