Hero Privacy Policy

This Hero Privacy Policy (the “Hero Privacy Policy”) describes how HALOFIX USA LLC (“HALOFIX USA,” “we,” “us,” or “our”) collects, uses, retains, and discloses personal information of independent service professionals (“Heroes”) who register on the HALOFIX USA platform.

This Hero Privacy Policy is separate from and supplemental to the HALOFIX USA Privacy Policy, which governs information collected from Residents (homeowners) who book services through the platform.

This Hero Privacy Policy applies to:

• Hero registration and onboarding (including FL DBPR license verification, FCRA background checks, and insurance verification)
• Hero-bound SMS communications, voice calls, and push notifications
• GPS location data captured during active jobs
• Job dispatch, acceptance, and completion data
• Hero payout and 1099-NEC tax reporting

By providing your phone number and checking the Hero SMS consent boxes during Hero registration at /hero/apply, you agree to receive operational text messages from HALOFIX USA LLC related to your participation as a Hero on the HALOFIX USA platform. These messages may include:

• Job offer notifications — When a Resident books a service in your service area, you receive an SMS with service category, location (city + ZIP), and a 15-minute acceptance window
• Job assignment confirmations — When you accept a job, a confirmation SMS with booking reference and arrival time
• Schedule changes — If a Resident reschedules or cancels, you receive a notification
• Payout notifications — When a payment is processed to your Stripe Connect account or fails
• License renewal reminders — When your FL DBPR license is within 30 days of expiry
• Emergency dispatch alerts — For urgent jobs (plumbing leaks, HVAC outages during emergency declarations) eligible nearby Heroes receive an emergency offer SMS

Your consent to receive Hero dispatch SMS is not a condition of participating as a Hero on the HALOFIX USA platform. Heroes who decline SMS consent receive job offers via mobile app push notification and email instead.

We will never share your phone number with third parties or affiliates for marketing or promotional purposes. All Hero SMS opt-in data is retained solely by HALOFIX USA LLC and is not shared with Residents, other Heroes, affiliates, or any third party for their independent marketing use.

If you have separately opted in to receive promotional Hero communications, HALOFIX USA LLC may also send you promotional SMS messages including Hero recruitment events, new service category launches, and platform feature announcements. Promotional SMS consent is separate from operational dispatch SMS consent and is not required to participate as a Hero.

Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, and other major US carriers.

In addition to the information described in the HALOFIX USA Privacy Policy, we collect the following Hero-specific information:

• FL DBPR contractor license number and verification details (Florida Statute Chapter 489)
• FCRA-compliant background check results (per separate FCRA §604(b) standalone disclosure at /fcra-disclosure)
• Government-issued photo ID for identity verification
• Vehicle and insurance documentation (Certificate of Insurance)
• W-9 / TIN for IRS Form 1099-NEC reporting
• Profile photo (consent-gated, used only for Resident-facing Hero profile)
• GPS location during active jobs (consent-gated, ephemeral storage)
• Service area coverage zones (FL counties / ZIP codes)
• Trade certifications and continuing education records

• To verify your eligibility to perform regulated trade work in Florida
• To match you with appropriate jobs in your service area
• To dispatch operational SMS, voice, and push notifications
• To process payouts via Stripe Connect
• To file IRS 1099-NEC tax reporting for annual payments of $600 or more
• To respond to disputes between you and Residents
• To enforce platform safety and compliance policies
• To comply with applicable federal, state, and local laws

Voice calls between Heroes and HALOFIX USA support staff, or between Heroes and Residents through the platform's proxy-voice service, may be recorded for quality, training, compliance, and dispute-resolution purposes. Florida Statute §934.03 requires two-party consent for call recording.

By participating in calls through the HALOFIX USA platform, you consent to recording per Florida Statute §934.03. You will hear a brief recording disclosure at the start of any recorded call.

• Authentication logs: 1 year (NIST SP 800-92)
• Hero application + onboarding records: 7 years post-termination (IRS + FL §95.11)
• Background check reports: 5 years post-Hero termination (FCRA §1681n(c))
• Job records: 7 years (IRS + FL statute of limitations)
• 1099-NEC tax records: 4 years post-filing (IRS §6501(a))
• GPS location pings during active jobs: 30 days (ephemeral via Upstash Redis)
• Hero SMS opt-in records: Retained for the lifetime of your Hero account plus 4 years post-termination for compliance audit

Under applicable law (including Florida law and FCRA), you have the right to:

• Access your personal information held by HALOFIX USA
• Request correction of inaccurate information
• Request a copy of any consumer report obtained about you (FCRA §1681g)
• Dispute inaccurate background check information directly with the consumer reporting agency
• Receive pre-adverse and adverse action notices before any final decision based on a consumer report (FCRA §1681m)
• Withdraw consent for SMS communications at any time (Reply STOP)
• Request deletion of your Hero account, subject to legal retention requirements

To exercise these rights, contact privacy@halofixusa.com.

HALOFIX USA complies with the Florida Information Protection Act (FIPA, Fla. Stat. §501.171). In the event of a security breach affecting your Hero personal information, HALOFIX USA will notify affected Heroes within 30 days of discovery, as required by FIPA.

HALOFIX USA may update this Hero Privacy Policy from time to time. Material changes will be posted to this page with a new “Last updated” date and notified via Hero email or in-platform notification at least 30 days before they take effect.