Hero Terms of Service

These Hero Terms of Service (the “Hero Terms”) govern your participation as an independent service professional (“Hero”) on the HALOFIX USA platform operated by HALOFIX USA LLC (“HALOFIX USA,” “we,” “us,” or “our”).

These Hero Terms are supplemental to and incorporated by reference with the full HALOFIX USA Hero Agreement, which contains the complete legal terms governing the Hero-platform relationship including independent contractor status, indemnification, insurance requirements, arbitration, FCRA background-check consent, anti-circumvention covenant, and Florida-specific compliance.

In the event of any conflict between these Hero Terms and the Hero Agreement, the Hero Agreement controls.

To register and participate as a Hero, you must:

• Be at least 18 years of age
• Hold a valid, active Florida DBPR contractor license for the trade categories you accept
• Maintain general liability insurance per the requirements in the Hero Agreement
• Pass HALOFIX USA's FCRA-compliant background check (separate disclosure at /fcra-disclosure)
• Complete Hero registration at /hero/apply and accept these Hero Terms and the Hero Privacy Policy

By providing your phone number and checking the SMS consent boxes during Hero registration, you agree to receive operational SMS messages from HALOFIX USA LLC related to your Hero activity on the HALOFIX USA platform.

Operational (transactional) Hero SMS includes:

• Job offer notifications with 15-minute acceptance window
• Job assignment confirmations
• Schedule changes from Residents
• Payout / payment notifications
• FL DBPR license renewal reminders
• Emergency dispatch alerts

Promotional Hero SMS (separate opt-in) includes:

• Hero recruitment events
• New service category launches
• Platform feature announcements

Frequency: Hero SMS frequency varies based on your job acceptance rate and platform activity. Typical active Heroes receive 5–30 operational SMS per week.

Opt-out: Reply STOP to any SMS to opt out immediately. Reply HELP for help. You can also email heroes@halofixusa.com or call (786) 550-2580.

Carrier rates: Message and data rates may apply. Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, and Sprint.

Consent is not required to participate as a Hero. Heroes who decline SMS consent receive job offers via mobile app push notification and email instead.

Mobile data non-sharing: HALOFIX USA LLC will never share Hero phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. See the Hero Privacy Policy for full details.

You are registering as an independent contractor, not as an employee, agent, or partner of HALOFIX USA LLC. The full independent-contractor framework is described in the Hero Agreement, including the IRS 20-factor test compliance and Florida Statute Chapter 489 contractor licensing.

SMS opt-out (Reply STOP) does not terminate your Hero account. You remain a Hero on the platform and continue to receive job offers via push notification and email.

Account termination is governed by the Hero Agreement Section 10 (Cancellation and Termination). Either party may terminate at any time with written notice.